Hold your Head High with HAIRPRINT

Spring is a time when we shake off the cobwebs in every corner of our world, letting go of the things that hold us back and no longer serve us. If you’re looking to step into Spring feeling lighter from head to toe, why not start with your crowning glory – your hair?

Is your hair feeling weighed down with chemical-laden products and dyes? Do you struggle with tangles, limp and lifeless strands, grey roots, or hair that just looks worn out and dull?

Then it’s time to shed the weight of those old chemical treatments, and try a hair care range that will put the sparkle back in your crown.

The Highlights of HAIRPRINT

  • An all-natural colour healing & restoration treatment
  • The first of its kind in the world
  • A three-step process that takes 75-90 minutes
  • Can be used for 100% coverage or just a root touch-up
  • Uses the hair’s genetic structure to restore its original pigment
  • 100% natural with no harsh chemicals, dyes or bleaches
  • Safe for those with sensitive scalps
  • Suitable for all hair ethnicities
  • Softens & smoothes the hair
  • Adds strength, volume & shine
  • Gives you beautiful, natural-looking results!

The HAIRPRINT range is effective for black and brown hair, but there is no formula that works for naturally red or blonde hair just yet.

HAIRPRINT’s product range also includes clarifying shampoos and nourishing conditioners. These beauties are made with plant-based ingredients, which work to wash away residue and heal your hair right from the roots.

Embrace Spring in Full Colour

HAIRPRINT is offered by selected salons, but it’s so easy to apply that you can also use it in the comfort of your own home.

Before you choose a HAIRPRINT product, be sure to read our transition tips, and find out how to get the best results to cover your greys.

It’s time to return the vivacity, vitality and va-va-voom to your hair! Buy HAIRPRINT NOW, or call us on 021 797 8246 for all the information you need to make a purchase.

What colour must I use?



HAIRPRINT Colour Chart works with the universal colour code used in the hair industry to determine the actual colour of your hair.

When you are deciding which HAIRPRINT Colour Restorer kit to use; we suggest looking at the hair at the nape of your neck. After that, use the Colour Chart and descriptions below. If you find that you are between two colours, we recommend choosing a darker colour.

Referred to as the base with the scale going from 1 – 10:

1 – Black

2 – Very Dark Brown

3 – Dark Brown

4 – Brown

5 – Light Brown

6 – Dark Blonde (where possibly blonde as a child)

7 – Blonde 

8 – Light Blonde 

9 – Very Light Blonde 

10 – Lightest Blonde

Please note the following:

If your natural hair colour is between one and six i.e. black to dark blonde where you were possibly blond as a child, you CAN use HAIRPRINT.

There are two types of melanin produced through melanogenesis namely, eumelanin and pheomelanin. The latter type of melanin has not come to fruition as yet. Colour bases ranging from one – six are rich with eumelanin and arranged differently to determine the natural colour and depth of the colour base.

NB! Are you still unsure of your natural base? Opt for a darker shade according to the HAIRPRINT hair colour chart provided.

Be sure that you learn enough about blockers and residue-free hair to get the colour you want.

Guide on How to Use HAIRPRINT



This groundbreaking natural colour restorer is perfect for every hair type, any ethnicity and gender.

How you apply the HAIRPRINT Colour Restorer treatment will depend on the condition of your hair, the amount of grey and whether it is resistant or not. Different application methods are available to suit your hair type, current condition and desired amount of grey coverage.

The standard and previously chemically treated methods are essentially the same. For resistant grey hair we recommend starting with the standard application, then gauging if you would want better coverage.

The amount of grey coverage you desire will determine how many the steps are applied and which method you use.

Which application is for me?

Natural Hair | First Time Users

The standard application of this groundbreaking natural colour treatment is very straightforward.

Do your homework to understand the products you use in your current hair care regime to prepare the hair and scalp for the journey. If the hair is residue-free with nothing blocking the treatment, HAIRPRINT will work. Guaranteed!

The standard application for hair that is virginal i.e. 100% chemical free, is the best place to start and gauge how your hair responds. Ensure you have chosen the right colour.
From there you can try different application methods if need be. If you need advice get in touch! 

Chemically Treated Hair | Permed-Dyed-Relaxed-Waved

If your hair has currently undergone a chemical treatment, i.e., it has been permed, relaxed, dyed, highlighted or bleached,  go through the Transition application process. Protecting hair that has been compromised by chemical treatment might be necessary.

For information follow the link – What is causing the damage?

We advise the standard application on regrowth while protecting ends that might need it; possibly splitting a kit. Ensure you understand removing blockers and residue-free hair before beginning your journey to hair that is full of vitality.

Resistant Application | Coarse-Thick- Stubborn Grey

When hair is resistant, it could be trying to tell you its time to accept some of your greys. The beauty of Hairprint Colour Restorer is you can take some of the greys away, thereby still looking your age but not being 100% grey.

If you would like to achieve a ” just going grey” result, try the standard application first. If you have grey coverage of more than 50% and would like would like a total coverage, a resistant application may be necessary.

Check here to see if you might need two kits.

How many kits do I need?

Half Kit | Regrowth-Short Hair-Facial Hair

A half kit application is ideal for

Please consult our post on Hair Residue and Blockers before using the HAIRPRINT Colour Restorer for best results.

Follow the application methods for step by step instructions.

Single Kit | Natural Hair, Regrowth Application

A single kit application is ideal for:

  • Hair that is less than 50% grey
  • Hair between 12- 30 cm’s from root to tips ( Note: thickness of hair does influence this application)

Please consult our post on Hair Residue and Blockers before using the HAIRPRINT Colour Restorer for best results.

Follow the application methods for step by step instructions.

Double Kit | Resistant Grey, Coarse, Thick Hair

When to use two kits

Ageing causes the porosity of our hair to change and is the main contributor to the hair not accepting pigments or in this case eumelanin.  For some, it might be a problem, for others not.

  • For hair that is more than 50% grey hair or;
  • Resistant non-porous grey; white hair; coarse, thick hair;
  • More than 60 cm’s from root to end especially if thick/dense,
  • Hairprint is not for those whose hair is completely grey/white.

Please consult our post on Hair Residue, and Blockers before using HAIRPRINT.

During application

After Step 1- My Hair Is Still Grey (1st Restore)

HAIRPRINT is a three-step colour restoring process, so if your hair is still grey after Step 1, don’t panic!  Once all application stages are completed entirely, your hair will show full results. Continue to Step 2 (Restore again) and Step 3 (Complete).  If you remain uncertain on how to apply, please ease your mind reading through the best application methods.

Continue to Step 2 (Restore again) and Step 3 (Complete).  If you remain uncertain on how to apply, please ease your mind by reading through the best application method for your hair type and be sure if you will need 1 or 2 kits.

If you need assistance in deciding on the number of kits to apply, read our write up on using 1 or 2 kits.

After Step 2 - My Hair Is Still Grey (2nd Restore)

Your hair will still be grey after Step 2 because HAIRPRINT is a three-step process. Your hair will not show complete results until after the final step is complete. It is the last step of Restore that gives you the final result. Please continue to Step 3. If you have any questions on the application process, please visit our How to Apply page to review the instructions.

After Step 3 - My Hair Is Still Grey (3rd Complete)

If your hair is still not covered as you might have wished, please troubleshoot why. If you remain uncertain, we have plenty information available on the application process.

Should I Dry My Hair With A Blow Dryer During The Application?

We do not suggest the use of a hair dryer until the entire treatment is complete, and you have conditioned your hair. Follow the application instructions suited for your hair type and condition


What to expect when mixing powder and liquids

Powder Colour The three powder sachets included in the HAIRPRINT Colour Restorer kit may be white, ash brown or brown when opening. The colour of the contents does not determine the outcome of the treatment or the efficacy of the treatment.

What to expect when mixing colour – the mixtures will swell and change colour from salmon through to a dark red. At that point, you begin to apply. As the mixture oxidises with the air, it will go very dark and look black. Your hair will not be this dark.

Restore powder and liquid, expand into a mousse. Complete powder and liquid do not expand as much and stays like a gel and produces a gentle heat. The heat opens the hair making it more receptive to the final step.

Mixture Stood For More Than 6 Minutes. Can I Still Use It?

Unfortunately, you cannot use the mixture after it is left standing untouched for more than six minutes. Each step must be applied within 5 – 6 minutes of mixing, or it becomes less active after this time.

What If I Leave A Step On Shorter Or Longer Than 15 Min?

Leaving the HAIRPRINT treatment on for less than 15 minutes will not produce optimal results. Extending the processing time to 20-30 time will only make a difference with facial hair.

I Mixed The Wrong Contents

If you have confused the Restore sachets with Complete sachets in any way, discontinue treatment and start again. We are here to help if you need to ask any questions.

Troubleshooting coverage, right natural colour


1. Coverage

Uneven Grey Coverage - Spotty, Poor or Minimal Coverage

If the coverage is minimal or there is uneven coverage, it may be due to incorrect application of the product. Being mechanical when applying to hair or roots is imperative for all three steps. If the product is just “painted” on to the hair, the result will not be optimum.

Work the Colour Restorer treatment into the hair like you would a mask/conditioner.

No Coverage or Partial Coverage of Grey

If HAIRPRINT can access the hair, it will work! Go through the 5 point checklist to identify why your coverage is not as you had wished. If you have not gotten the result you expected, please contact us,  we are happy to troubleshoot with you.

2. Colour

Darker than Normal Hair Colour

It takes approximately 7-10 days for HAIRPRINT to stabilise within the hair. During this period the hair may appear darker than your natural colour. After this time, the colour and tone will adjust to your natural colour.

If you have hair that is free of bleach, dyes and other chemicals but you are experiencing a darker than normal hair colour just after applying HAIRPRINT, please allow for this adjustment period.

Sometimes our natural colour can be darker than we expect. The hair and its continuous exposure to chlorine, shampoo, sunlight, and the environment are what we see every day. However, when restoring our real hair colour,  often appears darker than we realised. In addition, as we age, our hair gets darker.

If your hair has been subject to bleach, dyes or other chemical processing and you are experiencing a colour darker than usual; attribute this colour change to the level of porosity in your hair.

Porous hair takes up more colour than normal. Dyes and bleaches progressively damage the external and internal structure of the hair to strip and remove natural colour. They then deposit aniline or coal tar dyes in its place.

When the internal colour structure of the hair is damaged; the pigment is no longer structured properly. It is here when the processed hair turns darker. The good news is that new hair growth contains your correct colour and when using HAIRPRINT, the new hair will show your natural colour.

Please go to Transition Tips to ensure that does not happen again.

If you feel you’d like to lighten your hair colour, we recommend using lemon juice as the best way to do this.

Hot oil treatments will also help lift and remove colour while naturally conditioning the hair. Use natural raw oils like coconut, olive oil, or grape seed oil. You may also use a few drops of your favourite essential oil to scent the treatment and make it a bit stronger. Here is a link to an article with visual examples and steps by step directions: How to make a hot oil treatment.

Chelating Shampoo can bind to eumelanin and also lift colour out slowly. Using this every 5-7 days to remove colour slowly.

You can follow the above processes or recipes as many times as you like on any darkened sections of hair.   The lemon process typically lightens one shade per application. The oil treatment varies and depends on how long you leave the treatment on your hair. You may leave a hot oil treatment on for up to 3 hours, and it will remove 1-2 shades of colour per treatment. You can follow with use of one our Clarifying, Chelating or Exfoliating Shampoos to remove any residual oils as these often help remove some colour as well.

Fading colour at the roots

Overproduction of sebum, a waxy coating made by the sebaceous glands, can coat the root hairs and prevent HAIRPRINT from working. If unremoved, the HAIRPRINT pigment can adhere to the sebum on the outside of the hair and rub or wash off in a few days.

Overproduction is caused by overactive sebaceous glands (oily skin) or by using shampoos that are too harsh, shampoos that strip the scalp and stimulate the glands.

If you are experiencing fading at the roots, we recommend adding a wash with a Clarifying Shampoo before using the Pretreatment to help cleanse your scalp of sebum and oils that are coating the hair.

Continue to use the Clarifying Shampoo in the future before you apply HAIRPRINT.

Fading colour on all the hair

If your hair colour is fading after a week or two, it is most likely due to residue on the outside of the hair. Many hair care substances create a coating on the outside of the hair that HAIRPRINT adheres to, and it will wash away as you shampoo your hair over a week or two.

Please read through our Blocker FAQ and evaluate the ingredients in your hair care products.

Brassy Colour

A ‘brassy’ colour may appear after a few weeks and can be due to some factors, so please read through the list and see which one applies to your situation.

  1. Your shampoo and conditioner contain sulphates. Please check your shampoo/conditioner and discontinue if necessary.
  2. You have Hard Water with iron minerals. These can build up on the hair and affect your colour either immediately or over time. Please add a Chelating Shampoo into your monthly hair care regimen.
  3. You unknowingly have henna in your shampoo and conditioner that can be more fully activated by HAIRPRINT. Please check the ingredients of your shampoo and conditioner carefully and discontinue it if necessary.
  4. You are exposed to the sun regularly. If you spend a lot of time outdoors, please wear a hat and cover your hair as often as possible. UV opens up the hair and causes pigment to wash out.

The brassy colour should not return after your next HAIRPRINT application as long as you remove the underlying cause of the colour change.

Green Or Blue Tinge To The Hair

If you see either a green or blue tinge to your hair after using the HAIRPRINT Colour Restorer Kit, this can be due to the prior use of bleach or from chlorine in your hair. The green is usually caused by the copper found in chlorinated swimming pools. Trying to lighten Indigo based henna products can also produce a green or ashy tinge in the hair.  Metallic salts found in dyes and other hair care products can also cause changes in colour.

To neutralize this colour, you can place a coating of ketchup on those sections of hair (it is inexpensive and effective, even if it sounds strange). Work it through the affected parts of your hair as you would a conditioner. You may wish to use a shower cap or wrap those sections in foil to prevent dripping and staining of your clothing. Leave on your hair for 30 minutes. Shampoo and condition your hair as you normally would.

To remove chlorine from your hair before your next application of HAIRPRINT, please read up on blockers.

If you have bleached hair, please follow our Transition Tips.

3. Texture

Dry Hair

HAIRPRINT does not make your hair dry. However, the alkaline Pretreatment can reveal the pre-existing dry state of your hair. We use many products on our hair whose function we do not fully understand. When we remove any ‘artificial’ coatings, it may reveal how dry our hair is.

Dryness is a temporary condition that usually resolves itself within a few days as you shampoo and condition with gentle sulphate free products.

Some additional ideas to help restore the hair’s moisture are:

  1. Instead of washing your hair with shampoo, rinse with a mixture of water and apple cider vinegar in a 4:1 ratio. Condition your hair as usual.
  2. Moisturise your hair with oils like jojoba, almond, and argan.
  3. Use a deep conditioning treatment on your hair.

4. Staining

Clothing and Towels

Hairprint can stain clothing and towels. Please wear and use dark clothing and towels during the application process. Many customers have a dedicated Hairprint application shirt that they only wear during the application process, as well as a dedicated Hairprint towel that they use each time. You may also want to wear a Hairdressing Cape to protect your clothing.


HAIRPRINT can stain porous surfaces. We recommend wearing gloves at all times when using this product. HAIRPRINT is considered to be an “organic matter stain”.

To prevent staining of your sink, bathtub, or other surfaces, please wipe away HAIRPRINT splatters after each application step.

Non-porous material/Sealed surfaces: To remove stains, use soap and water.

Porous material: OxiClean® or any similar non-chlorine organic bleach can remove organic matter stains. If the stains are stubborn a paste of 1:1 water to product left on for 24-48 hours should remove stains.

For especially stubborn stains, customers have reported the Mr Clean MagicEraser® handles them well.

*For special materials: Please make sure you always follow any product manufacturer directions as certain materials may not be suited to particular types of cleanser or traditional removal techniques.*


HAIRPRINT can stain the skin if left on for too long. The pigmentation of the skin will be temporary. The following suggestions will eliminate or minimise staining:

Please note: The drier your skin is, the more likely it will be to stain.

  1. Wear gloves at all times when using this product.
  2. Apply a thin coat of pure shea butter on your forehead and temples, blocking HAIRPRINT from accessing your skin there.
  3. Wear and use dark clothing and towels during the application process. Many customers have a dedicated HAIRPRINT shirt, towel and washcloth to use each time they apply the product.
  4. After each step of the HAIRPRINT process, take a few minutes with a wet washcloth to wipe away HAIRPRINT on the forehead. Be sure to rinse out your washcloth each time.

Scalp Staining

HAIRPRINT can stain the skin of the scalp when the skin is dehydrated, or when there is a buildup of dry skin cells there. The pigmentation of the skin is temporary.

If this occurs, you may see flakes of colour falling off of your head. These are the pigmented dry skin cells from your scalp in the natural shedding process of your skin.

Please note: The drier your skin is, the more likely it will be to stain, and the more flakes you may see.

If this occurs, please do one or all of the following when you wash your hair to loosen and remove the pigmented skin cells:

  • Use your fingers to scrub your scalp.
  • Exfoliate your scalp with a scalp scrub or use a Scalp Massage Brush to clean your scalp.

Uneven Coverage

Uneven coverage can also be attributed to the build–up of residues on areas of the hair that have not been removed properly by the Prepare or pre–treatment. Have a look at blockers that can get in the way of HAIRPRINT restoring your colour.

Some hair types are more porous than others:

  • Grey is more accepting of hair colour than white hair.
  • Finer hair absorbs hair colour easier than coarse hair.

For stubborn areas that are not achieving the coverage (often at the temple and sideburn areas) use baking soda during the Prepare process. Working it into the resistant areas when the pretreatment is lathered up on the hair. You can also leave the Prepare on the hair for longer (20–30 minutes) this will open the cuticles more, especially with very coarse/resistant hair including facial hair.

We highly recommend the Chelating, Clarifying or Exfoliating Shampoo’s before you start your to restore your natural colour.

Other factors that may prevent HAIRPRINT Colour Restorer treatment from not giving you the result you want include:

  • Using an incorrect amount of HAIRPRINTfor the length of your hair or percentage of grey
  • How long your hair has been grey for
  • What your hair history is
  • Porosity of your hair
  • Regularly use products on your hair

If you have any questions, please get in touch with us. Free advice is always available

Residue Free Hair that has no build-up

If the hair is residue free with possible blockers removed, HAIRPRINT pigments can access the hair, and the colour treatment works beautifully.

There are, however, chemicals, compounds and even some ingredients labelled as “natural” or “organic” in new shampoos, conditioners, styling products. These can coat the hair and leave a build- up of residue. Soaps such as potassium cocoate (used in shampoos) leave a residue. You must eliminate the build – up created for Hairprint to work.

To ensure you remove the residue completely and successfully from your hair, we recommend using our Detox Option shampoos.

Pre HAIRPRINT treatment – For build-up removal to prepare the hair to accept the natural pigments of the natural colour restorer kit, we recommend the detox shampoo’s  to add to your regimen.

Post HAIRPRINT – Commercial clarifying shampoos have active surfactants; we do not recommend the use of these products. Many contain sodium lauryl sulphate (SLS), a lathering and degreasing agent that is harsh for the scalp and will compromise the longevity of colour and the feel of the hair after it’s had the natural colour restored.

After use of HAIRPRINT Color Restorer, we recommended using of one of our Daily Shampoos and Conditioners which have the Made Safe Certification.

If you have QUAT’s in your products, please, see the particular recommendations as these can cause build – up on the hair. Removal of the build- up can’t occur with our detox shampoos.


Blockers can prevent optimum results

Here are some examples of products, ingredients, and other substances that are blockers and cause build–up.

SILICONES – these are the most preventative component found in most shampoos, conditioners and styling products on the market. Most silicones are not (water) soluble. For example – Dimethicone. This component will create build–up on your hair. It also clogs the hair cuticle and scalp follicles, causing hair thinning or hair loss.

Not sure how to identify silicones in your product?

  • Silicone ingredients often end in ‘cone,’ ‘conol,’ ‘col’ or ‘xane.’ Silicones are synthetic polymers, similar to plastics and rubber that coat the hair.
  • These ingredients are in glazes, hair sprays, glosses, serums, pomades, waxes, gels and shampoo and conditioner.
Recommendation: We recommend that for suspected silicone build- up, wash hair with HAIRPRINT Clarifying Shampoo. You will find that one wash may leave the silicon sticky, repeat wash as many times as you need to remove the sticky feeling. 24 hours before your treatment is ideal. Do not use any other shampoo, conditioner, or other styling product.
Below are examples of Silicones in your shampoos, conditioners, hair sprays, glosses, serums and more.
  • Dimethicone
  • Dimethiconol
  • Dimethicone copolyol
  • Cyclomethicone
  • Phenyl Trimethicone
  • Methicone
  • Cyclomethicone / Cyclopentasiloxane

PROTEINS – Many homecare products contain protein. The truth is the protein is usually the window dressing of the product. Leave–in protein treatments or styling products with ingredients like keratin either release formaldehyde or come fused with it. So when is applied, it causes internal and external residue on the hair.

Recommendation:  If you’re using a protein infused leave-in product, try to discontinue use 2 – 3 weeks before applying the HAIRPRINT treatment. If you have had a hair straightening treatment like a Keratin or Brazilian blowout, or something similar in the past 2 – 3 months, please our read up on Transitioning Tips.

Please be aware that should you not adhere to this recommendation, the protein treatments will block HAIRPRINT from accessing the inside of the hair where the treatment effects remain.

Below are examples of proteins that you may be using or have used. Please note the treatment dates as this has a direct impact on the success of your HAIRPRINT treatment.

  • Keratin Treatment or Brazilian Blowout (1 – 3 months).
  • Silk, Corn, Wheat, Soy, Vegetable Peptides / Proteins (lasts 2 – 3 weeks after use).

QUATS –  generally categorised as ‘natural’ polymers. Also known as bromine or chlorine salts of ammonia that act as anti–static agents, disinfectants, and algaecides. Many ‘natural’ or ‘organic’ hair care products often justify the usage of QUATS because it is made up from many ingredients such as turnip oil, sugar, honey, guar, etc. The concern, however, lies not with what a product’s composition is but how the product affects the hair.

QUATS “defrizz hair” making it softer. However, it is the MSG of hair care. It is addictive, can be harmful and often unnecessary. Many QUATS are hormone and endocrine disrupters, meaning they can cause acute dermatitis, and release formaldehyde.

Build-up appears on the inside and outside of the hair and scalp. The result is a decline in the health of your hair from the inside out. When rinsing hair, the toxins flow to our water supply, spreading the toxins to our fish. If your hair is truly healthy, it will not need synthetic treatments. Our advice is AVOID THEM where you can.

Recommendation: If you have used any product that contains QUATS, please discontinue any products that may contain QUATS ingredients for at least 2 – 3 weeks before using HAIRPRINT Colour Restorer. We recommend using one of our detox shampoo options (Chelating, Clarifying or Exfoliating) once every seven days during this waiting period. After the waiting period, you are ready to treat your hair with the HAIRPRINT Colour Restorer. Use the HAIRPRINT Colour Restorer the day before or night before the treatment. Use only the detoxifying shampoo.

Examples of QUATS:

  • Guar / honey / beet etc.
  • Hydroxyproplytrimonium chloride
  • Behentrimonium chloride
  • Methosulfate
  • Stearylkoniumchloride
  • Tetraethylammonium bromide
  • Dideclydimethylammonium chloride
  • Babassuamidopropyltrimonium Methosulfate
  • Behenamidopropyltrimonium Methosulfate

MINERALS/RESIDUE – If you have hard water, in South Africa, it is known as ‘brakwater,’ you will need to use our Chelating Shampoo to remove calcium (lime), magnesium and iron that sits on the hair because of the water.

Minerals create a wall that is similar to that of bathtub ring; coating the hair. Certain minerals can block HAIRPRINT and alter results after treatment. We recommend that you use the Chelating Shampoo pre–HAIRPRINT treatment, or even post swimming to remove chlorine deposits. The shampoo will eliminate and continue to remove calcium deposits that build up over time that often lodges itself in the hair follicle causing limp, lifeless hair and hair loss.

The Chelating Shampoo can stop an itching scalp, returning your hair to its natural shine and body. The use of our Chelating Shampoo also improves the coverage and success of your HAIRPRINT Colour Restorer treatment.

If your hair begins to look darker or brassy at three weeks, it is due to the mineral content in the water. The mineral deposits can be removed with one wash of Chelating Shampoo because it also acts as a Clarifying Shampoo. You do not have to use both Clarifying and Chelating Shampoo.

Here are examples of minerals found in hard water:

  • Iron
  • Calcium
  • Copper
  • Magnesium
  • Chlorine

Recommendation: Wash hair once or twice (need dependent). Wash hair at least 24 hours before your treatment. Use no other shampoo, condition or styling products. Within 24 hours or less, use your included Prepare packet and our mixes as directed in your HAIRPRINT Colour Restorer Kit.


If you swim, please place a protective layer of a conditioner or oil on the hair before swimming to keep the hair from receiving too much contact with chlorinated water. You could also use a swimming cap over the protected hair. This protective measure should also help the Chelating Shampoo from removing too much colour post-HAIRPRINT treatment.


Oils are healthy for hair. If they are from real, excellent sources such as organic oils, shea butter and other raw and unusual ingredients, great. However, for HAIRPRINT Colour Restorer to work and be successful, you must remove all oils from the hair. Oils take approximately 7 – 10 days to dissipate naturally.

Recommendation: To clean the hair best, we recommend you use the Clarifying or Exfoliating Shampoo.

Examples of Oils – Infusions / Treatments / Bases are:

  • Castile soaps
  • Hair bar soaps
  • Oil listed as top three ingredient ingredients in the product or any additional oil treatments and infusions.

The above list can never truly be complete because companies have found new ways to produce new compounds from new and different ingredients all the time. These examples are a mere guideline of what to look out for in commonly used hair products.



Shampoos & Conditioners


HAIRPRINT Shampoos and Conditioners – Suggested Use and Directions

HAIRPRINT Detoxifying Shampoos can be used Pre – HAIRPRINT treatment and should be used very carefully for colour treated hair. Some are not suited for colour treated hair. Please read the suggested use below per section.

The detoxifying shampoos are Chelating, Exfoliating or Clarifying Shampoo.

These shampoos remove residues that almost all hair care products on the market create and when used with colour treatments, use the Pre – HAIRPRINT Color Restorer (see Pre- HAIRPRINT Color Restorer Directions). If you have virgin or non – treated hair, use as directed below. See each section for intended use and direction.

Our Made Safe Certified shampoo and conditioner options are universal options and are suitable for all hair types and colors. The shampoos and conditioners are safe to use on virgin and colour treated hair. Use either before or after the HAIRPRINT Color Restorer treatment.

Shampoos to use at any time, either before or after HAIRPRINT Colorer Restorer treatment include – Amla Shampoo, Bio – Active Kelp Combo, Fermented Bamboo Combo.

Pre-Hairprint Shampoos – Detox Shampoos- Use Pre-hairprint:

Pre-HAIRPRINT Color Restorer Directions:

  1. Use once or twice depending on need, no more than 24 hours before you start HAIRPRINT Color Restorer.
  2. Use no other shampoo, conditioner or styling product. Within 24 hours or less, use included Prepare packet and mix in your HAIRPRINT Color Restorer kit as directed.

Clarifying Shampoo – Removes build-up from the hair and scalp from shampoos/conditioners/styling products/leave in treatments. The Shampoo removes ingredient build-up from silicones, polymers natural and synthetic, waxes, oils, sebum build-up, soap, and other blockers to the pores and the follicles of the hair.

Use: Pre-HAIRPRINT for new growth or non-colour treated hair you may use every 7-10 days.

Chelating Shampoo – Performs the job of a clarifying shampoo plus the job of removing mineral build-up from hard water and chlorine deposits. Over 80% of the country has various forms of hard water, or well water, which also has mineral content.

Use: Pre-HAIRPRINT for virgin or non-colour treated hair you may use every 3-8 weeks. See our Residue Removal article for use regarding chlorine removal post-HAIRPRINT Color Restorer.

Exfoliating Shampoo – Gentle non-irritating cleansers combined with scalp exfoliation. Removes dry skin cells/residue/minerals/chlorine build-up that blocks scalp follicles and hair cuticles. Stimulates and promotes a healthy and clean scalp. For colour treated hair: Use Pre-HAIRPRINT or pre-color.

For colour treated hair: if you wish to use Post HAIRPRINT Color Restorer we suggest using a layer of conditioner applied as protection, especially on your roots, before use and this should help it from removing too much colour post application. We do not recommend use in this manner more than every 7-10 days.

For non-color treated hair: It can be used daily or as needed to help heal and restore the scalp and can be added to one of our daily use shampoos for a boost of exfoliating power every 7-10 days.

Pre and Post HAIRPRINT Color Restorer Options:

Made Safe Certified Shampoos/Conditioners

Recommended use: Every 2-3 days as needed, but gentle enough for everyday use. All were created to restore and balance the scalp over time. It works with all hair types, colour treated hair and virgin hair.

Fermented Bamboo – Rich in natural silica and biotin, which helps restore and promote volume and growth. It also supplies slip, frizz control, softening and shine to the hair. For sensitive scalps-, helps heal and protect.

Amla – Rich in moisture, penetrates the hair, nourishes the follicle, conditions your locks, adds lustre, used for millennia to stimulate healthy hair growth. Treats dandruff, scalp conditions, and dryness. Conditioner can prevent hair loss and breakage when applied to the longer portions of the hair.

Bioactive Marine Kelp – Repairs and restores. A moisturising antioxidant-rich formula. Excellent for dry scalps and nutrient deficient hair. Promotes cell health, stimulates collagen production and provides powerful antioxidant properties for scalp protection. It is highly emollient and particularly useful to smooth the hair shaft, reduce frizz and increase radiance.

If you’re having trouble deciding which shampoo combo you like, feel free to mix it up!


What is the pH balance of the Shampoo and Conditioner?

Our scalp oil (aka sebum) and hair have a pH between 4.5 and 5.5. This natural acidity prevents fungi and bacteria from growing in the hair and on the scalp. It also keeps the cuticle closed and healthy. Ideally, you want your shampoo and conditioner to be between 5.0 -6.0, to match the natural balance in the water.

High alkaline (.i.e. pH 12 -9) and acidic shampoos ( i.e. pH 1 – 4), when used regularly, can cause a pH imbalance of the scalp and hair. This adds to hear breakage and weakness.

Getting the right balance of the scalp and its oils aids healthy hair. Residue encourages fungal and bacterial growth, however; removing residue ensures that your own treatment products and our work better on your hair, as well as making sure that the hair is free of coatings prior to using HAIRPRINT.

When you change to new products, please allow 3 – 4 weeks of use to determine the efficacy and benefit of the product on your hair and scalp. 

HAIRPRINT Shampoo/Conditioner- pH Levels

Detox Line- use Pre-HAIRPRINT Color Restorer. Made Safe Certified.

Pre-HAIRPRINT Directions: Use once or twice depending on need, no more than 24 hours before you start HAIRPRINT Color Restorer. Use no other shampoo, conditioner or styling product. When ready use Prepare packet and mixes as directed.

For non-color treated or virgin hair: Exfoliating or Clarifying, can be used every 7-10 days. Chelating every 3-8 weeks.

pH LEVELS: Exfoliating  5.66 Chelating  5.56 Clarifying  5.97

Our Made Safe Certified shampoo and conditioner options are universal options are suitable for all hair types and colours. The shampoos and conditioners are safe to use on virgin and colour treated hair and can be used either before or after the HAIRPRINT Color Restorer treatment.

Recommend Use: every 2-3 days to restore balance to the hair and scalp. 



  • Bamboo – 5.65
  • Kelp – 5.68
  • Amla – 5.99


  • Bamboo – 4.12
  • Wakame – 4.17
  • Amla – 4.15

When you change to new products, the scalp can sometimes over produce oils (sebum) especially if you are using shampoo every day. Please allow 3 – 4 weeks of use to normalise. In the meantime use 1 part baking soda to 4 parts of corn starch to help absorb oils between washings. Feel free to add a few drops of your favourite essential oil if you like!


One can use the HAIRPRINT Detoxifying Shampoos pre – HAIRPRINT treatment. It should be used very carefully for colour treated hair. Please note that some shampoos are not suited for colour treated hair. Please read the suggested use below per section.

The detoxifying shampoos are Chelating, Exfoliating or Clarifying Shampoo.

These shampoos remove residues that almost all hair care products on the market create. We use these shampoos pre-HAIRPRINT Colour Restorer application ( see Pre- HAIRPRINT Color Restorer Directions). If you have virgin or non – treated hair, use shampoos as directed below. See each section for intended use and guidance.

Our Made Safe Certified shampoo and conditioner options are universal options and are suitable for all hair types and colours. The shampoos and conditioners are safe to use on virgin and colour treated hair and can be utilised either before or after the HAIRPRINT Colour Restorer treatment.

The Shampoos that can be employed anytime-either before or after HAIRPRINT Colour Restorer is – Amla Shampoo, Bioactive Kelp Combo, Fermented Bamboo Combo.


Chelating shampoo

Performs the job of a clarifying shampoo plus the job of removing mineral build-up from hard water and chlorine deposits. Over 80% of the country has various forms of hard water, or well water, which also has mineral content.

Use: Pre-HAIRPRINT. For virgin or non-colour treated hair you may use every 3-8 weeks. See our Residue Removal article for use regarding chlorine removal post – HAIRPRINT Colour Restorer.

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Orders, Courier and Referral Program




Products That Are Out Of Stock

Many factors come into play and therefore our products may from time to time go out of stock. Head office in the USA has to source ingredients, mixing, quality control tests, labelling and shipping are contributing factors in the delivery to South Africa. We do not have dates as to when the products will be in stock, but please be ensured that we are as eager to supply you as you are to receive your orders!

The best way to be notified is by signing up on the product page (see the image below). This will not sign you up for our mailing list, it is a once off notification. See the end of the article for updates as we have them.

We kindly ask that you do not contact our support staff for further information regarding time frames for products that are out of stock, unavailable, or have yet to be released. We can then answer other questions, concerns, and problems in a timely manner for all our customers. Thank you for your patience and understanding.

In rare circumstances, you may receive an item that is damaged, defective, or possibly missing from your order. Should the item in question not be available for purchase on our store, please contact us so we may find a resolution for you.

Information About Sales/Promotions

To stay updated on any developments regarding HAIRPRINT South Africa, sign up for our online newsletter. We host sales ( though rare) and limited or periods while supplies last.  We would love for you to be able to take advantage and join us for our sales!

If you’re interested in future promotional offers, feel free to contact us before making any purchases. While we cannot share specific details of promotions, we are happy to notify you of pending sales upon inquiry.

Please note: some limitations and restrictions exist concerning sales, discount, promotions, clearance items and special offer(s) from HAIRPRINT South Africa:

– There can only be one discount code entered during the checkout process.

– The above restriction extends and includes HAIRPRINT Gift Cards.

– Promotional times and activities are for a limited time only and are valid while stock last.

– If you wish to take advantage of any current offers, you must place the order during the specified sale period.

– We will not apply discount codes or promotional codes to orders place before or after an identified sale / promotion period.

– No refunds, store credit or gift cards will be compensation for missed sales.

– To qualify for free shipping in South Africa, all orders must equate to R 1500 or more.

– The terms for free shipping are as follows:  The total purchase price must be equal or be more than R 1500 after discounts, promotions are applied.

– The South Africa Tax percentage excludes the price bar of R 1500.

– You are required to choose the ” Free Shipping” option at checkout.

– If you are not seeing “Free Shipping” during checkout, this means your order total and/or your shipping address does not qualify for Free Shipping. If you do not qualify for free shipping it cannot be retroactively applied to your order.

-During busy seasons, sales/promotions may impact the speed at which orders are fulfilled. Though we normally ship same or next business day, there may be an additional 1-3 business day delay in processing orders.

– We process orders as it is received. Please note that we only ship Tuesday-Friday, we do not ship on weekends or public/company holidays. Once your order has been processed, delivery estimations will ensue.

– Some sales or promotions may prevent customers from signing up for subscriptions on certain products. This is only temporary and will not impact any existing product subscriptions.

– Occasionally, a product that is on sale or a variant of a product that is on sale may go out of stock. Regardless, if the product is going to be restocked, sales/promotions are only applicable to current stock during the sale/promotional period.

– If you purchase a comparable product in place of one that has sold out in the hopes of exchanging it later for the correct product, the sale price will not be applicable after return. You will, unfortunately, have to pay for return shipping, possibly a restocking fee, and then have to reorder the correct product at the current or normal price. If the item(s) are clearance items, they may not be eligible for a return, even for store credit.

Sales and promotions are exclusive to our regular customers. Sales are not applicable to wholesale, distributors, salons, or VIP accounts.

Other restrictions may apply depending on the sale/promotion.

We truly appreciate your business and support of our products and services. If you missed a recent sale please be on the lookout for our next sale in your newsletter!!

– Needs to be loaded in cart for someone to buy a gift for another

What Methods Of Payment Are Accepted For Online Orders?

We accept a two different types of payment methods online for customers and the option to pay via EFT only for approved Wholesale Accounts. For faster checkout and to see your order history, we recommend creating an account with us. Product subscriptions (auto-ship) require credit cards.*


CREDIT CARDS – We accept most major credit cards such as VISA, MasterCard, American Express, and Diner’s Club.   We process credit cards using Payfast Payments, which is secure and encrypted to protect your financial information. We do not store or have access to any of your financial information such as credit card numbers or passwords.

EFT – If you have a wholesale account with HAIRPRINT, you may be approved to pay EFT. This option is not available to customers. Contact us for more details.


Cheques of Any Kind – Personal, Money Order, Cashiers, eCheque

Bitcoin, Uphold, Coinbase, Dwolla, Bitpay

Cash, Coin, C.O.D.

*If you check out with a subscription item in your cart or try to place a subscription order, the only payment option will be with a major credit card. There is presently no way to offer multiple payment options for subscriptions. We do not recommend using an E-VISA or preloaded credit card for subscription orders as your schedule may get interrupted. Subscriptions that fail 10 consecutive payment attempts will be cancelled automatically.

We take chargebacks very seriously. We understand that sometimes things go wrong and that you may not be satisfied. Please contact us before issuing a chargeback or disputing payment of a purchase.


Can I Change My Order After It Has Been Placed?

It is possible to make changes to an order, but there is not a guarantee that this will happen. If you need to make a change to your order, please contact us immediately and we will do our best to accommodate you.

Important note: If your subscription has automatically placed an order, cancelling your subscription does not cancel the order.

When Can I Expect To Receive My Order?

After an order is placed, it can take 24-48 hours (depending on demand) for it to be processed for shipping, but we try to ship everything as quickly as possible.

By Courier you will receive your order in 1-3 business days (Major Cities in South Africa) after it ships.*

NB – add an extra 3-4 business days to other towns.

With free shipping, you will receive your order in 5-10 business days after it ships.*

There are other shipping options available if you need your order urgently.

We process orders in the order they are received, Tuesday-Friday. Orders placed after 12pm will generally be processed for shipping the next business day. We do not ship any orders on the weekends or holidays.

*These are shipping estimates and aren’t guaranteed.

I Didn't Receive My Order. What Should I Do?

The best thing to do is check your tracking number first. If you don’t have one or cannot find one, please contact us. Please note that tracking numbers sometimes report incorrect or incomplete data, but this is not necessarily an indication that your order has been lost.

In some cases your tracking number may indicate that your order was delivered and you might not have received anything. The best thing to do is contact the shipping company (especially your local delivery centre) regarding your tracking number and to check with your neighbour’s to see if it was mis-delivered.

If you are unable to locate your parcel, or if it seems likely to have been lost, please contact us.

The Below is only Applicable once we get the subscriptions going.

When I Go To Checkout I Only See South Africa as Country Options. Why Can't I Choose My International Country?

We only offer subscriptions of our products in South Africa, so you may have accidentally added a subscription item to your cart.

Once the subscription item(s) have been removed from your cart, you will be able to see all the countries we ship to.

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